Promise Necklace - Eternal Hope Necklace

Returns Policy

We offer a 60-Day Money Back Guarantee. You may return your new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged, or defective item, etc.). All returns that do not fall under the category of (incorrect, damaged, or defective item, etc.) return shipping cost will be paid by the customer.

You should expect to receive your refund within four weeks after your return has been received and proceeded through our return department, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

USA Standard: 3-8 Business Days

USA Expedited: 1-3 Business Days

Canada: 5-15 Business Days

Europe: 7-21 Business Days

International: 14-45 Business Days

All orders ship with Love from Florida, USA. Shipping times are estimates only and cannot be guaranteed

Our Standard Shipping Rates

Orders $120.00 And Over (Not Including Taxes Or Fees) Get Free Standard Shipping!

USA: Standard: 3-8 business days $6.99 flat rate

USA: Expedited: 1-3 business days: $16.95 flat rate

International Shipping Rates

Orders $120.00 And Over (Not Including Taxes Or Fees) Ship Free!

INTL Standard: Orders Up to $120.00: $19.95 flat rate

Customs fees and taxes are the responsibility of the customer.

Recently our average national delivery time in the U.S. with standard shipping is 5 business days (not including production time). As always, shipping times are best estimates only and cannot be guaranteed.

We offer Shipping Protection for a small additional fee, that will protect you against any lost or damaged items during shipping. If you decline Shipping Protection, we are not responsible for missing, lost or stolen items that have been marked as delivered by the carrier.

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Warranty

We offer a 60-day warranty on this product against any manufacturing defects. The warranty does not cover lost or damaged items in shipping, batteries, and normal wear and tear. Extend it to 2 years from date of purchase by purchasing our Product Protection Plan.

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Extended 2 Year Warranty

By Default we offer a 60-Day Money Back Guarantee on this product against any manufacturing defects. The warranty does not cover lost or damaged items in shipping, batteries, and normal wear and tear.

Extended 2 Year Warranty Product Protection starts from date of initial purchase.

Protection Plan Coverage Includes:

Damaged pendant and/or chain

Stone replacement or fixes

Tarnished jewelry

Mechanical defects (watches only)

Includes one replacement/repair per item

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Protection Plan Coverage excludes:

Lost or stolen items

Batteries

Normal wear and tear

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Additional Terms:

Extended 2 Year Warranty Product Protection Plan includes one replacement/repair per item. If your product has any covered defects during the term please contact our customer support at Help@AnoraJewelry.com and we will gladly repair or replace the item (at our option). The damaged or defective item will need to be returned at the customer's or owner's expense before a replacement item is shipped or a repair is made. If the covered item is no longer available, we will replace the item with a similar item of equal or greater value. Lost or stolen items are not covered by the product protection plan.